Last Updated: August 2026
SeeADoctor Healthcare Ltd (“we”, “us”, or “SeeADoctor”) operates the website seeadoctor.ng and related mobile and digital services (collectively referred to as the “Platform”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform.
By using SeeADoctor, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use our Platform, we may collect the following information:
- Personal Information — your full name, phone number, email address, and home or office address
- Health Information — symptoms, complaints, medical history, and existing diagnoses you provide when booking consultations or lab tests
- Payment Information — transaction references and payment method details (we do not store card details)
- Device & Usage Data — IP address, browser type, pages visited, and how you interact with the Platform
- Communications — messages, feedback, or enquiries you send to us
2. How We Use Your Information
We use the information we collect to:
- Connect you with doctors, hospitals, laboratories, and other healthcare providers
- Process your lab test bookings, home sample collection requests, and ambulance bookings
- Send you booking confirmations, appointment reminders, and service updates
- Share your relevant details with the healthcare provider you have booked with
- Improve our Platform, services, and user experience
- Respond to your enquiries and provide customer support
- Send promotional communications (you may opt out at any time)
- Comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With Healthcare Providers — doctors, hospitals, laboratories, and other providers you book through our Platform, strictly to deliver your requested service
- With Payment Processors — Flutterwave and bank partners, to process payments securely
- With Service Partners — trusted third-party tools that help us operate the Platform (e.g. email, SMS providers), bound by confidentiality agreements
- With Legal Authorities — where required by Nigerian law, court order, or government regulation
- In a Business Transfer — if SeeADoctor merges with or is acquired by another company, your information may be transferred as part of that transaction
4. Health Information
Your health information is sensitive and we treat it with the highest level of care. Health details you provide are used solely to facilitate your care and are shared only with the healthcare provider you have booked with. We do not use your health information for advertising or sell it to third parties.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:
- Encrypted data transmission (SSL/HTTPS)
- Restricted access to personal data by authorised personnel only
- Regular security reviews of our systems
However, no system is completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised access to your account.
6. Cookies
Our Platform uses cookies to improve your browsing experience, remember your preferences, and analyse how the Platform is used. You may disable cookies in your browser settings, though some features of the Platform may not function correctly without them.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal information, subject to legal requirements
- Opt out of marketing communications at any time
- Withdraw consent to data processing where consent is the legal basis
To exercise any of these rights, contact us at info@seeadoctor.ng
8. Children’s Privacy
Our Platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
10. Retention of Data
We retain your personal information for as long as your account is active or as needed to provide our services. When your data is no longer needed, we will securely delete or anonymise it in accordance with applicable Nigerian law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a notice on our Platform. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:
SeeADoctor Healthcare Ltd
📍 Abuja, Nigeria
📧 info@seeadoctor.ng
📞 +234 704 940 0006
SeeADoctor.ng — Connecting You with Trusted Healthcare, Anytime, Anywhere.
